First the background. Anyone who's tried selling on eBay for any length of time knows that if a scammer hits you -- e.g. by claiming they never received the goods and demanding a refund -- you're going to get the short end of the stick every time. eBay will send them a refund and debit your PayPal account (if that's how you're getting paid), which they can do because eBay owns PayPal. And there's not a damn thing you can do about it because the deck is stacked in favour of buyers.
Further reading from the WWW archives: "eBay seller screwed by scammer thanks to 'buyer protection'" and "eBay and PayPal -- complaints mount".
Now we have another entry in the looooong thread called "How to cheat eBay sellers and scam PayPal" on BenchmarkReviews.com. [I've edited it a bit for brevity. Ed.]
"Hi everyone. I just got scammed $2k. Buyer bought $2k worth of gift cards from me via Ebay and paypal checkout, now I knew he was fishy to begin with and there would be no seller protection for gift cards, but I'm a reasonably seasoned seller so I knew if I could prove the buyer had received them as mentioned by Ebay messages and post tracking, I would be bullet proof against any claim...WRONG!
"I received my cash in my account no problem, 6 hrs later I woke up to see the $2 payment had been reversed and a new case opened as 'unauthorised purchase' and closed due to no 'seller response' within minutes of each other according to the action logs. How can a case and decision be made within minutes, that leads to $2k worth of cash refunded?
"So ok, no problems, I thought I'd submit a evidence on appeal clearly showing the buyer had signed for the packages 'under their name' and mentioned in the Ebay messages they received the items and all was dandy/authentic. And the decision: well you guessed it, against me, apparently because I don't qualify for seller protection, so everything I submitted means absolutely nothing, even if the evidence is concrete by the book.
"Now I am going to once again reappeal, with all guns blazing, even collected evidence by chatting to another seller who was also 'scammed' by the same buyer. If I get the same response from Paypal....that's just bluntly ridiculous, I'd just admit defeat stop hoping for at least my money back and going straight to cyber-crime police at least assist in getting him arrested."
As Agent 78 would say, rotsa ruck! But there is good news today. Walt has discovered another online store, called (appropriately) Webstore. It works the same way as eBay. You can put your junque -- fancy junk -- up for auction, or sell it on a "buy-it-now" basis. You can have your own virtual store. The platform is easier to use with the "Easy Post" option. And best of all it's free!
You can use PayPal to accept payment but with better protection against scammers because Webstore is independent of PayPal. The only negative I can see (so far) is that eBay dominates the market, so Webstore and the other eBay wannabes are struggling to build traffic. You can help, though, by putting links to your items on Facebook and other social media sites. If you're sick, sore and tired of eBay, give Webstore a try!
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